Chatbots will help reduce Loneliness, a bit

by Ian Pearson

Amazon is really pushing its Echo and Dot devices at the moment and some other companies also use Alexa in their own devices. They are starting to gain avatar front ends too. Microsoft has their Cortana transforming into Zo, Apple has Siri’s future under wraps for now. Maybe we’ll see Siri in a Sari soon, who knows.

Thanks to rapidly developing AI, chatbots and other bots have also made big strides in recent years, so it’s obvious that the two can easily be combined. The new voice control interfaces could become chatbots to offer a degree of companionship. Obviously that isn’t as good as chatting to real people, but many, very many people don’t have that choice. Loneliness is one of the biggest problems of our time. Sometimes people talk to themselves or to their pet cat, and chatting to a bot would at least get a real response some of the time. It goes further than simple interaction though.

I’m not trying to understate the magnitude of the loneliness problem, and it can’t solve it completely of course, but I think it will be a benefit to at least some lonely people in a few ways. Simply having someone to chat to will already be of some help. People will form emotional relationships with bots that they talk to a lot, especially once they have a visual front end such as an avatar. It will help some to develop and practice social skills if that is their problem, and for many others who feel left out of local activity, it might offer them real-time advice on what is on locally in the next few days that might appeal to them, based on their conversations. Talking through problems with a bot can also help almost as much as doing so with a human.

In ancient times when I was a programmer, I’d often solve a bug by trying to explain how my program worked, and in doing so i would see the bug myself. Explaining it to a teddy bear would have been just as effective, the chat was just a vehicle for checking through the logic from a new angle. The same might apply to interactive conversation with a bot. Sometimes lonely people can talk too much about problems when they finally meet people, and that can act as a deterrent to future encounters, so that barrier would also be reduced. All in all, having a bot might make lonely people more able to get and sustain good quality social interactions with real people, and make friends.

Another benefit that has nothing to do with loneliness is that giving a computer voice instructions forces people to think clearly and phrase their requests correctly, just like writing a short computer program. In a society where so many people don’t seem to think very clearly or even if they can, often can’t express what they want clearly, this will give some much needed training.

Chatbots could also offer challenges to people’s thinking, even to help counter extremism. If people make comments that go against acceptable social attitudes or against known facts, a bot could present the alternative viewpoint, probably more patiently than another human who finds such viewpoints frustrating. I’d hate to see this as a means to police political correctness, though it might well be used in such a way by some providers, but it could improve people’s lack of understanding of even the most basic science, technology, culture or even politics, so has educational value. Even if it doesn’t convert people, it might at least help them to understand their own views more clearly and be better practiced at communicating their arguments.

Chatbots could make a significant contribution to society. They are just machines, but those machines are tools for other people and society as a whole to help more effectively.


About the author

Ian Pearson has been a full-time futurologist for 26 years, tracking and predicting developments across a wide range of technology, business, society, politics and the environment. He is a Maths and Physics graduate, a Doctor of Science, and has worked in numerous branches of engineering from aeronautics to cybernetics, sustainable transport to electronic cosmetics. His 1750+ inventions include text messaging and the active contact lens. He was BT’s full-time futurologist from 1991 to 2007 and now runs Futurizon, a small futures institute. He writes, lectures and consults globally on all aspects of the technology-driven future. He has written seven books and made 700 TV and radio appearances. He is a Chartered Fellow of the British Computer Society and a Fellow of the World Academy of Art and Science, the Royal Society of Arts and Commerce, and the World Innovation Foundation.

Further learning

You Tomorrow: The future of humanity, gender, everyday life, careers, belongings and surroundings by Ian Pearson

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15 Replies to “Chatbots will help reduce Loneliness, a bit”

  1. I was actually exploring the concept of having chatbots on my own site. I think it would be interesting to see how my readers would respond to it. I like that it might help to combat loneliness as well!

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  2. Technology has come so far that there are things like a chatbox now. I know conversation up close with a real person is the best, but some people do have issues with their self confidence and would rather stay home than socialize. I think having a chatbox would help them get out of their bubble.

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  3. Seems the way we are going, chatbots could easily be a way for lonely people to have some degree of interaction other than with themselves. I wouldn’t class myself as a lonely person but I find talking to myself helps and I’m always bouncing ideas off with myself. Having a chatbot to do that with could be interesting haha.

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  4. I think another great advantage of chatbots is that they can help out people with disabilities like blind people and paraplegics. Not all robots are bad right?

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  5. It’s an interesting concept that some sort of chatbot that interacts with people could combat their loneliness problem. I will be interested in seeing over the coming years how this all works out.

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  6. I was just talking about the Amazon Echo/ Alexa yesterday! I find this AI fascinating, I never thought of it in terms of helping with loneliness though, that’s such a great use for it!

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  7. This is an intriguing article…we have the Amazon echo at home but we don’t use her for much else other than playing music. I would love to hear feedback from others who use their devices more extensively.

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  8. To be quite honest, I’ve never thought about it that way. It does make sense though, that these bots will help with the loneliness. It’s a great way to help people out, especially those aren’t really adept to socializing.

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  9. As what Carol said in your comment . I really never though for a chatbot to kill a loneliness . In our island we are living in community and probably a lonely isn’t a big issue .

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  10. The chatbots fill a need for quick information and entertainment. I pray that we will never reach the day where they are seen as a substitute for human interaction. Yes, loneliness is a big issue especially as people age but, we need more community services and ways to connect that don’t include a robot.

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